About the jobThe Biomaterials division’s business opportunities are strongly driven by the need to replace fossil-based and other non-renewable materials. Stora Enso uses all fractions of a tree to develop new biobased solutions for various applications. The division’s long-term growth is driven by new products and innovations, while pulp continues to be the foundation.We are now looking for a Technical Sales Manager to our Sales Asia team within Business Unit Pulp, in Biomaterials division. The place of employment shall be in Shanghai, China.Position Objective: Provide technical sales supports and technical customer services for the relevant products through professional technical knowledge and skills as well as technical feedback and industry development trend from the market to the sales leaders and the relevant mills.Main Responsibilities:Technical Sales SupportsBe responsible for pre- and post-sale technical customer service and support across multiple sales job families as well as regularly internal technical trainings and updateBe active in technical sales promotion and in providing solutions for the customers and follow up regularly on the pulp performance at the key accounts and proactively identify issues through production data in the systems and take early actions accordinglyBe proactive in advising the customers on how to apply SE pulp based on the pulp properties and the customers’ converting conditionsActs as a liaison between customers, production and distribution departments related to specific customer orders. Keep up to date with future trends in the relevant industries and identify customer needs, especially the unmet needs, and convert them into R&D and/or innovation proposal to the sales heads and the relevant millsLead technical seminars with customers as well as technical training for the (potential) CustomersSecure product certificate; support mill auditing, product traceability development and other duties as requiredInitiate competitors’ quality benchmarking regularlyClaim HandlingDrive the standardization of claim handling processes, including but not limited to quality, quantity, logistics and etc. Conduct claim investigation as requested, and provide on-site trouble-shooting recommendations when applicableProvide technical conclusions on the customers’ claims; align the conclusions with relevant sales managers and communicate with the customers accordinglySupport the sales managers to settle claims in a timely fashion and in the least possible compensation amount to the millUpdate the claim information into the internal order handling systemReport on the root causes and action plans of all the claims on a monthly basisBy joining Biomaterials, you will be part of our diverse working culture with the Opportunity to shape and optimize supply chain operations. You will be part of a driven and collaborative team.
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