Job Description

Are you ready to revolutionize the tech landscape as an IT Senior Manager - ServiceNow Platform? Join a global team where innovation meets impact. With a hybrid work model and a commitment to work-life balance, you'll have the freedom to shape your career while contributing to society.

IMPACT: The IT Sr. Manager - ServiceNow Platform will lead the overall design of the ServiceNow platform, ensuring alignment with business goals and industry best practices. The IT Manager is expected uncomplicate the current state, reduce customizations and bring ServiceNow closer to its COTS version. This person will manage one manager and their team of five developers.

COMPANY: A $1.5B+ global tech organization who enables the security, stability, and resiliency of key internet infrastructure and services.

OFFERED: At this company, you will enjoy competitive perks like stock options, bonuses, employee stock purchase plan and comprehensive benefits, all while collaborating with top-tier professionals in a dynamic environment. If you're a tech aficionado with a passion for making a difference, this is your chance to shine. Apply now and be part of something extraordinary!

LOCATION: Reston, VA. This is a hybrid role available to local candidates who reside within a 60 mile radius. May consider relocation of a strong candidate with a compelling motivation to move to the area.

WHAT YOU WILL DO:

• Collaborate with business leaders, stakeholders, and technical teams to develop and implement innovative solutions using ServiceNow platform
• Define platform roadmaps by ensuring scalability, performance, stability, and audit compliance
• Lead the design of workflows, integrations, and modules to extend the ServiceNow platform’s capabilities
• Drive the end-to-end implementation of ServiceNow solutions, focusing on Core foundation, ITSM, ITAM, SecOPs, GRC, TPRM, and other relevant modules
• Control platform upgrades and ensure all applications are optimized and adhere to enterprise security and compliance standards
• Provide technical guidance to configure, customize, and develop on the ServiceNow platform based on business needs
• Oversee the documentation of solutions, internal technical and process knowledge base materials, and training of process owners and stakeholders
• Manage a team of ServiceNow engineers, providing mentorship, guidance, and career development
• Work closely with cross-functional teams (IT, Security, Engineering, Finance, HR) to drive adoption and ensure platform success
• Engage with executive leadership to understand business objectives, providing solutions that deliver tangible value and measurable outcomes
• Coordinate with business and IT stakeholders to ensure clear communication regarding project status, challenges, and milestones
• Establish governance and best practices to continuously improve platform performance and operational efficiency
• Stay current with the latest ServiceNow trends, releases, and best practices, proactively applying new technologies and functionalities to enhance the platform
• Create a safe space for engineering team members to experiment with technical solutions that may solve organizational problems

IDEAL PROFILE

• 10+ years of experience with ServiceNow, including deep expertise in ITSM and additional experience with any of these modules; ITAM, SecOPs, GRC, and TPRM
• Strong experience in leading the architecture and design of ServiceNow platform implementations, including workflows, custom apps, and integrations
• Verifiable experience managing and mentoring technical teams, ensuring a collaborative and high-performance culture, while delivering large-scale projects
• Proven ability to meet strict deadlines and other targets both individually and as the leader of multiple teams, strong decision make
• Some knowledge of scripting languages (JavaScript, Glide, etc.) in the context of working with developers performing ServiceNow platform and Service Portal development (HTML, CSS, AngularJS, SASS, Bootstrap)
• Strong understanding of CMDB, Asset Management, Discovery, Portal, Incident, Problem, and knowledgeable of the Change Request Management processes
• Experience integrating ServiceNow with external systems via REST/SOAP APIs, Integration Hub and Spokes
• Adept with Agile, Scrum and Kanban development methodologies
• Excellent verbal and written communication skills, with the ability to present complex technical concepts to business leaders and stakeholders

CERTIFICATIONS (are a BIG plus):

• ServiceNow Certified Implementation Specialist (ITSM, ITAM, or similar)
• ServiceNow Certified System Administrator (CSA)
• ServiceNow Certified Application Developer (CAD)
• ITIL v3/v4
• Certified Technical Architect (CTA)

EDUCATION: Bachelor's degree in IT, Business, or related field preferred or equivalent work experience

WORK AUTHORIZATION: US Citizen/Green Card holder preferred. Will consider H-1B transfer.

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