ServiceNow Developer with ITSM And Remedy Job at Accuro Group, Charlotte, NC

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  • Accuro Group
  • Charlotte, NC

Job Description

Role: ServiceNow Developer with ITSM And Remedy

Location: Charlotte, NC OR Kennesaw, GA OR Plano, TX (Onsite)

Experience: 10+Years

Duration: Long time contract

Role Description:

  • Collaborate with process designers to identify procedure and knowledge needs.
  • Create procedures to ensure consistently executed control and process operations.
  • Create knowledge articles to support process end users adoption.
  • Assess previously published materials, updating as needed.
  • Maintain documentation standards for procedures, articles, and other reference documents.
  • Support learning team in development of training materials. Perform other duties as assigned
  • Minimum of 5 years of experience as a writing procedures ? ITIL v3 Foundation Certification
  • Experience writing knowledge articles or learning materials for users of ServiceNow or a comparable ITSM platform such as Remedy?
  • Experience performing work as a part of an agile/scrum team using Jira for work tracking
  • Desired skills:? Self-starter with ability to handle multiple assignments simultaneously?
  • Experience in process and procedure design for IT Asset, Configuration, Incident, Problem, Change, Knowledge , or Request Management?
  • Proven ability to quickly learn and understand complex subject matter?
  • Experience in writing documentation for various audiences?
  • Superb written communication skills, with a keen eye for detail

Best Regards

Sushil Singh| Lead Technical Recruiter

Email: [email protected]

direct: +1-919 364 0997 Ext: 162

Job Tags

Contract work,

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