Job Description

*Please be aware that this job can only be remote within the US and the specific states we can hire into are at the bottom of the advert

Position summary:

The Salesforce CPQ Administrator will take our CPQ business requirements and translate them to technical requirements as well as tackle small/medium CPQ projects with the support of the CPQ Solution Architect. They will represent the marriage between the Business and SFDC / CPQ Administrators. The CPQ Admin will work with the CPQ Architect/Administrator and the SFDC Architect/Administrator on solution design reviews, sprint planning, and identifying potential technical roadblocks. A successful candidate will be familiar with CPQ from both the user and basic administration perspective, including CPQ configurations, product setup, quoting process, price rules, product rules, etc. They will also be proficient in Salesforce Administration (user management, field creation/mapping, reporting, flows, etc.). The CPQ Admin should have enough hands-on knowledge to understand the technical details of projects and communicate effectively with our team. This position is part of the Salesforce team that supports Sojern’s business operations for all teams, including Sales, Client Success, Operations, Product Management, Legal, Finance, and general end-users, to ensure the system meets business process requirements and keeps pace with changes in operational policies and/or procedures.

What you will do:

• Define technical requirements using the business requirements for incoming Salesforce CPQ project requests.
• Manage small to medium CPQ projects with the support of the CPQ Solution Architect.
• Develop project plans and user stories incoming project requests to hand off to SFDC Architect/Administrator and CPQ Architect/Administrator for execution.
• Participate in project development to represent a marriage between Business and SFDC/CPQ Administrators.
• Represent SME knowledge of our SFDC platform to further guide business into needs.
• Translate business solution needs into technical requirements for the Salesforce team to action.
• Develop release documentation with new Salesforce releases.
• Represent SME knowledge for our CPQ system to assist our CPQ architect/administrator with development and design.
• Create and develop CPQ platform vision with CPQ architect/administrator so we are developing with the future in mind.
• Own SFDC Support cases as Tier 2 triage support- coordinate with our Tier 1 SFDC Administrator to mitigate increased case volume.
• Own large scale project management of SFDC solutions and ensure all user stories are properly closed out.
• Partner with Business to define needs and plan ahead with our roadmap submission process.

What you bring to the table:

• Salesforce CPQ administration hands-on experience required 1+ years 
• Salesforce administration experience required 3+ years 
• Salesforce Certified CPQ Specialist certification (CPQ 301) - preferred but not essential
• Sales Cloud and Service Cloud experience 
• Experience with Agile methodologies required.
• Advanced Excel knowledge- including vlookups, pivot tables, etc.
• Strong problem-solving skills
• Excellent interpersonal and intercultural communication skills
• Experience with document generation tools such as Conga Composer and E-sign tools like Adobe Sign
• Excellent project management skills and high organizational skills.

What we have for you:

We take a whole-person approach to create a Sojernista Experience that allows our people to thrive, not just as employees, but as humans. As an employee of Sojern, you would benefit from this in the following ways:

• Rewards & Recognition: Competitive compensation packages, stock options offered to every employee, Bonusly program to reward and recognize team wins and performance, plus employees can take up to 40 hours of paid time per year to volunteer and give back to the community 
• Flexibility: Flexi-Friday benefit, hybrid or remote work options for most roles, time-zone friendly work hours with async collaboration
• Connection: Team offsites planned annually, six employee resources groups, regular virtual and in office team building events, monthly company All Hands & leadership Q&As
• Wellbeing: PTO allowance to recharge, comprehensive healthcare options, paid parental leave (16 weeks for birthing parents; 12 weeks for non-birthing parents), retirement contributions and investment options (for applicable locations), travel benefits (hotel stay benefit & IATA membership), plus mental health, wellness & financial health resources
• Growth: Learning & development stipend, mentorship program, career development programs, leadership training
• Productivity: Home office tech set up (laptop, monitor, keyboard, mouse), monthly internet and phone allowance, modern tools to communicate and collaborate (Slack, Google Suite)

Our  Sojernista First workplace philosophy is designed to take a flexible approach, recognizing that the needs of our employees may differ depending on their role, team, or location. What does not differ is our focus on building genuine connections, increasing global collaboration, and providing programs, tools and resources centered around the needs and wellbeing of our employees, regardless if you are working in an office, hybrid, or fully remote.

About Sojern:

At Sojern, we believe in the power of travel as a way to bring the world together. It is that passion that drives Sojern to build smart digital solutions that help travel marketers reach travelers efficiently, and increase long-term growth, customer loyalty and profitability.

Our customers include hotels, attractions and tourism boards, and they use the power of machine learning, data science and real-time traveler data in Sojern’s products to build direct relationships with travelers across social, mobile and the web. Now, more than ever, our thousands of customers rely on Sojern to drive visits, bookings, and ticket sales by engaging with travelers as they plan their travel.

As a globally distributed company, we are headquartered in San Francisco with employees based in 14 countries and counting. Our team is passionate about travel and the core values that define our culture: Win as a Team, Embrace Inclusion, Be Genuine, Deliver Wow, and Center Around the Customer. Check out our Glassdoor reviews!

Hiring Locations:

US Roles at Sojern based outside of our Omaha, NE or San Francisco, CA office can sit in any of the following states: AZ, CA, CO, CT, FL, GA, IL, IN, IA, KS, MA, MI, MN, MO, NE, NJ, NY, NC, PA, SD, TN, TX, UT, WA, and WI. Please only apply if you are able to live and work full-time in one of the states listed above. State locations and specifics are subject to change as our hiring requirements shift.

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Disclosure - Pre-Employment Requirements:

All candidates offered employment by Sojern may be subject to pre-employment requirements, including but not limited to a background check. Sojern is compliant with all federal and local laws with consideration to pre-employment requirements.

Our Commitment to Diversity Equity and Inclusion:

At Sojern, we work to create a brave space that seeks out, embraces, and promotes diverse thoughts, beliefs, and experiences of Sojernistas globally.

We are building a workforce that represents the customer base we are serving and the world we live in. A diversified workforce is an innovative workforce. Just as there is no one typical traveler, there is no one typical employee. We foster diversity and inclusion across the company, actively seeking to amplify underrepresented voices and apply diverse perspectives to ensure products, policies, and programs are relevant for our employees and clients alike.

Embracing our differences and celebrating them moves us towards our goal of making travel inclusive of all. Sojern’s S-Groups (employee resource groups) are a core aspect of our culture, fostering belonging and connection, inspiring learning, and creating opportunities for all Sojernistas across the globe.

• SoEmpowered: Supporting, developing, and empowering those who identify as women at Sojern
• SoProud: Celebrating Sojern’s LGBTQIA+ community while creating an inclusive and safe space for community members 
• SoWell: Advocating for balance in life and overall wellbeing and providing space and resources for Sojernistas with different needs
• SoConnected: Creating space, connection and resources for Sojern’s young and rising professionals
• Parents & Caregivers: Helping families thrive with our community of parents and caregivers
• Sojern Gives Back: Supporting underrepresented communities and social causes, striving to make a global and local impact

We also have employee-run Slack channels for those with specific interests, for example plant lovers, pets and more.

At Sojern, we value diversity and always treat all employees and job applicants based on merit, qualifications, competence, and talent. We do not discriminate on the basis of race, religion, color, national origin, gender, gender orientation, sexual orientation, age, marital status, veteran status, or disability status.

Sojern is committed to providing reasonable accommodation for individuals with disabilities. Please inform your TA Partner if you are requesting a reasonable accommodation.

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