Job Title: Salesforce Administrator
Location: Atlanta, GA (Hybrid)
Job type: Contract
Job Description:
1. Salesforce Service Cloud Experience: Proficiency in Salesforce Service Cloud is essential, with Sales Cloud experience being an added advantage. This includes building user profiles, permission sets, and groups.
2. Process Articulation: Strong ability to explain the rationale behind building processes in Salesforce and how to implement them effectively.
3. Troubleshooting: Expertise in diagnosing and resolving issues when flows do not work as expected or when users' experiences in the system do not align with trained processes.
Key Responsibilities:
Administer and maintain the Salesforce platform, including user management, security settings, and permissions.
Configure and customize Salesforce objects, fields, workflows, validation rules, reports, and dashboards.
Manage data imports and exports, ensuring data integrity across Salesforce.
Provide training and support to users, troubleshoot issues, and enhance user adoption.
Collaborate with business stakeholders to gather requirements and implement system enhancements.
Work with developers to deploy custom solutions using Apex, Visualforce, and Lightning components when necessary.
Maintain system documentation and Salesforce best practices.
Ensure Salesforce updates and releases are tested and deployed with minimal disruption.
Integrate Salesforce with third-party applications and manage API connections.
Monitor system performance, usage, and optimize processes for efficiency.
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