Job Description

Job Title: Design Operations Specialist

Location: Remote (Eastern Time Zone preferred)

Job Type: Full-Time

Company: The Moore Group

About The Moore Group: The Moore Group, a recognized leader in strategic consulting, partners with Fortune 100 companies to provide expert support in communications, change management, project management and training. With over 27 years of experience, we help organizations achieve clarity, alignment, and engagement across their initiatives.

About the Role

The Moore Group is seeking a Design Operations Specialist to support our Fortune 100 client, Pfizer. This role would support UX and Communications and is ideal for a project coordinator or project manager with a passion for user-centered design, operational excellence, and cross-functional collaboration.

You'll work with a diverse and talented team of designers and researchers, helping to coordinate the delivery of multiple projects, manage workflows, and facilitate effective communication across a global organization.

Key Responsibilities

• Coordinate project requests and manage timelines, milestones, and deliverables
• Understand project objectives within the broader business context
• Collaborate with cross-functional teams across DesignOps, UX, Research, Development, and Business Adoption
• Develop and manage project plans, schedules, and resource allocation
• Maintain effective communication with stakeholders and provide regular status updates
• Facilitate internal meetings, workshops, and team-building activities
• Support the SAFe Scaled Agile process, including maintaining educational materials and participating in PI Planning
• Drive continuous improvement by implementing improved workflows and team processes
• Support teams in navigating complex UX ecosystems and driving innovation

Qualifications

• Experience in project management or coordination (certification preferred)
• Experience in design operations
• Strong written and verbal communication skills
• Enthusiastic collaborator with a "can-do" attitude
• Familiarity with user-centered design principles
• Ability to manage multiple projects in a fast-paced, global environment
• Strong organizational and problem-solving skills
• Experience in Agile environments and supporting SAFe practices
• Excellent Proficiency in Microsoft Office 365 (Excel, Teams, Outlook, etc.)
• Experience working across time zones and with global teams
• Pharmaceutical and/or manufacturing industry experience is a plus
• Familiarity with emerging technologies and digital innovation

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