Position Description:
** This position is contingent upon when the contract will be awarded.
The Operations/Project Manager is a key member of our contract’s senior leadership team that manages internal operations teams and subcontractor personnel to provide mission-critical Enterprise IT support to our federal customer. Our team supporting the Customs and Border Protection (CBP) Technology Service Desk (TSD) provides this critical Homeland Security organization with Tier I (internal CBP and external users) and Tier II Operations support, as well as support to the Account Service Desk (ASD) for the Automated Commercial Environment. The Operations/Project Manager will collaborate with functional team leads, and subcontracting partners to ensure successful delivery of all program-required IT services and support.
The Operations/Project Manager is charged with managing all projects and applicable directives at a quality level acceptable to the government customer. The Project Manager will also act in support of PMO functions as required.
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