Enhancing your leadership style, you motivate, develop and inspire others to deliver quality. You are responsible for coaching, leveraging team member’s unique strengths, and managing performance to deliver on client expectations. With your growing knowledge of how business works, you play an important role in identifying opportunities that contribute to the success of our Firm. You are expected to lead with integrity and authenticity, articulating our purpose and values in a meaningful way. You embrace technology and innovation to enhance your delivery and encourage others to do the same.
Examples of the skills, knowledge, and experiences you need to lead and deliver value at this level include but are not limited to:
The Opportunity
As part of the SAP - Application Evolution Services team you are expected to lead the creation and implementation of impactful SAP initiatives. As a Manager you are responsible for supervising, developing, and coaching teams, managing client service accounts, and driving assigned client engagement workstreams by independently solving and analyzing complex problems to develop top-quality deliverables. This role involves training junior team members, analyzing Release Notes for engagements, and serving as a subject matter specialist for resolving complex production support issues.
Responsibilities
- Lead the development and implementation of SAP initiatives
- Supervise, develop, and coach team members
- Manage client service accounts and engagement workstreams
- Analyze Release Notes for engagements
- Serve as a subject matter specialist for complex production support issues
- Train and mentor junior team members
- Solve and analyze complex problems to deliver top-quality results
- Achieve successful project planning, budgeting, and execution
What You Must Have
- Bachelor's Degree
- 5 years of experience
What Sets You Apart
- Demonstrating in-depth abilities in identifying and addressing client needs
- Training junior team members to develop skills
- Analyzing and customizing Release Notes for engagements
- Serving as a SME for complex production support issues
- Developing proficiency in specific application functions
- Leading testing automation efforts
- Conducting ticket review calls with clients
- Leading design, development, and deployment of enhancements
- Managing a support ticketing queue with multiple open items
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