(1.) To adhere to quality standards regulatory requirements and company policies
(2.) To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions or Reopen Cases
(3.) To participate or contribute on EN business in creation of proposals to drive Service improvement plans.
(4.) To independently resolve tickets and esnure that the agreed SLA of ticket volume and time are met for the team.
(5.) To provide support for on call escalations orL3 level support and doing incident and problem management
(6.) Work on value adding activities such Knowledge base update and management Training freshers coaching analysts and conducting interviews or participation in hiring drives.
The Assistant General Manager is responsible for overall operational and financial performance, including effective financial management, staffing models, and customer service levels across all departments. He or she is accountable for profitability, asset management, accounting...
Regional Service Manager At ABB, we are dedicated to addressing global challenges. Our core values: care, courage, curiosity, and collaboration - combined with a focus on diversity, inclusion, and equal opportunities - are key drivers in our aim to empower everyone ...
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