Job Description

Starlight is gearing up for new shows and events and we are looking for an energetic and hard-working "Star" to join our Facilities team as Seasonal House Manager!

The Seasonal House Manager is responsible for managing front-of-house operations of the venue during events, including, but not limited to, staff oversight, guest experience, and venue safety. This position is seasonal, from April through October.

This role encompasses administrative and event management with an expectation of workdays, nights, weekends, and holidays. Must be able to work outdoors in all weather conditions, walking for long periods and on inclines, and lifting and carrying equipment.

Required Accountabilities & Deliverables:

• Embraces Starlight’s mission, vision, and values.
• Assist with training and management of event staff, including seasonal staff (Guest Assist), volunteers (Ambassadors), interns, security, KCPD, EMT, and parking.
• Responsible for event information distribution, event setup, management, and end-of-event reports.
• Manage the overall guest experience and incidents.
• Ability to resolve guest issues and provide crisis management.
• Participate in implementing the venue’s Emergency Operations Procedures during events.
• Work closely with all departments to ensure successful event execution.

The above listing is not all-inclusive; other duties may be assigned to meet the evolving organizational needs.

Preferred Skills and Abilities:

• Proficient and well-educated in crowd management, life safety, and ADA regulations.
• Knowledge of front-of-house best practices for professional entertainment venues.
• Knowledge of management principles and best practices.
• Strong administrative, interpersonal, and communication skills.
• Organized and focused with the ability to manage multiple projects with competing priorities.
• Proficiency in Microsoft applications; enthusiasm and aptitude for learning technology systems.

Preferred Education and/or Work Experience:

• • Bachelor's Degree in Venue, Operations, Sports or Entertainment Management, or equivalent work experience of 1 – 3 years of arts industry/facility/event management.
  • Knowledge of Broadway shows and concerts.
  • Experience working events with a large number of people.
  • Experience leading a team or group within a customer service or events role.

If you are interested in being considered for this position, submit your application online or at Starlight’s West Ticket Office, next to Gate 3, Mon-Fri, 9 a.m. to 5 p.m. Please visit our website for more information regarding Starlight employment.

Starlight Theatre Association is an Equal Employment Opportunity organization. We evaluate qualified applicants without regard to age, race, color, national origin, religion, sex, sexual orientation, gender identity, disability, protected veteran status, and other statuses protected by law.

For more information about our accessible workplace, including disability accommodations for the application process and beyond, please email [email protected].

Starlight Theatre Association of Kansas City, Inc., is a private 501 (c) (3) nonprofit organization dedicated to connecting our community through live arts experiences that entertain, inspire, and engage.

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