Desktop Support Technician - Helpdesk Job at NTT DATA, Inc., Mexico

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  • NTT DATA, Inc.
  • Mexico

Job Description

NTT DATA, Inc. currently seeks a Helpdesk Senior Representative  -  Full Time -  to join our team in  Guadalajara .

Location: Guadalajara, Jalisco. Mexico.

If you have previous experience as a customer service consultant, help desk associate or a similar position this could be a new steep in you personal development.

Requirements:

  • Availability to work 45 hours per week
  • Advanced English
  • Liking to work in IT Environment

We Offer: 

  • Competitive salary
  • Grocery Tickets - 12% of base salary
  • 30 days of Christmas bonus
  • 10 days of vacations
  • 50% Vacation bonus
  • 5 personal days per year
  • Medical insurance (You and your family)
  • Life insurance
  • Dental Insurance
  • Discounts with selected Optics
  • Opportunity to grow in the company

Activities

  • General L1 support for hardware and MS Office packages 
  • Advance technical support for in-house applications and developments
  • Answer technical support calls providing and escalating to other support groups 
  • Provide support based on email generated requests or reports 
  • Document troubleshooting steps and detailed description of the customer incidents and requests 
  • Applies diagnostic techniques to identify problems, investigate causes and recommend solutions to correct failures 

About NTT DATA Services

NTT DATA Services is a global business and IT services provider specializing in digital, cloud and automation across a comprehensive portfolio of consulting, applications, infrastructure and business process services. We are part of the NTT family of companies, a partner to 85 % of the Fortune 100.

NTT DATA Services is an equal opportunity employer and will consider all qualified applicants for employment without regard to race, gender, disability, age, veteran-status, sexual orientation, gender identity, or any other class protected by law.

Job Tags

Full time,

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