Desktop Support Technician Job at A3 Solutions, Inc., Iowa Falls, IA

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  • A3 Solutions, Inc.
  • Iowa Falls, IA

Job Description

Desktop Support Technician - PART TIME ONLY

Supporting 3 locations:
  • 1950 Harvest Ave., Fort Dodge, IA 50501 (staff Thursdays)
  • 602 Industrial Road, Iowa Falls, IA 50126 (staff Every other Tuesday)
  • 1750 South Benjamin Ave., Mason City, IA 50401 (staff Every other Tuesday)
  • Support of Windows OS/Microsoft Office Suite in an enterprise environment with direct interactions with the end user.
  • Maintains, analyzes, troubleshoots, and repairs computer systems, hardware and computer peripherals.
  • Desktop and Network Support
  • Ability to setup, configure and add all hardware.
  • Assist Corporate Desk Side Support technicians with large IMAC’s.
  • Documents, maintains, upgrades or replaces hardware and software systems.
  • Supports and maintains user account information including rights, security and systems groups.
  • Trains employees, identifies, analyzes, and repairs product failures, orders and replaces parts as needed.
  • Determines and recommends which products or services best fit the customers' needs.
  • Imaging and image recovery
  • Experience doing break / fix repairs on desktops, laptops
  • Install / Re-install various software packages and updates
  • WiFi and VPN connections; Support of wireless devices
  • GREAT Customer Service skills

Job Tags

Part time,

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