At Surv , we strengthen communities by providing a to-do list membership for aging homeowners. We provide reliable home help for the retiring and aging-in-place population by partnering them with young, service-minded adults who are capable of completing basic jobs such as painting, landscaping, decorations, junk removal and moving. We live and breathe by the mission and values of our company.
About the role:
The Customer Care Coordinator is the first voice for our customers. This Part-Time position ensures that every call, text, or online message receives prompt, friendly, and helpful communication. You will be responsible for answering questions, directing messages and inquiries, scheduling estimates and small jobs, and making sure customers feel supported every step of the way. But this role is more than answering phones—it’s about building trust and relationships with the people we serve.
You Will Be Responsible For:
Answer incoming phone calls, texts, and online messages with professionalism and warmth
Provide accurate information about services, availability, pricing, and scheduling
Respond to voicemails, web inquiries, and follow-ups in a timely and thoughtful manner
Schedule appointments and coordinate with our operations team using Surv’s internal systems
Identify and escalate urgent issues or customer concerns appropriately
Keep records and customer information up-to-date and organized
Maintain a calm, friendly demeanor even during busy or challenging moments
Work Hours, Location, & Compensation
This is a part-time, remote position with compensation starting at $12-$15/hour depending on experience. The Customer Care Coordinator will work up to 3 hours per day, Monday through Friday, with flexibility in within the following time-frame with some flexibility.
1.5 hours must be worked between 8:00 AM and 12:00 PM
1.5 hours must be worked between 2:00 PM and 5:00 PM
Exact timing within those windows is flexible and can be adjusted in coordination with the team.
This schedule is designed to ensure timely responses during peak customer hours, while also offering flexibility for your day.
What You Bring
Alignment with our core values: Agape (love), Community, Growth Mindset, Finish Strong, and Full Life
Excellent verbal and written communication skills
A warm, clear, and professional phone presence
Strong attention to detail and ability to multitask
Confidence with basic computer systems and the ability to learn new tools
A servant-hearted attitude—motivated by helping others
Ability to stay organized and calm under pressure
Nice to Have (but not required)
Experience in customer service, hospitality, or administrative support
Prior experience in home services or trades-related companies
Familiarity with scheduling tools and CRM software
Why Work With Us?
Be part of doing Good in Birmingham! As a Christian-impact company, we seek the good of the city.
Join a team that values integrity, kindness, and servant leadership
Opportunity to grow as the company expands
Clear mission and values, with a focus on faith, family, and quality
How You Will Be Supported:
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