Job Description

At MNTN, we put our people first, full stop. This allows our company culture to be defined by our team members, and their shared values, like trust, ambition, quality, radical honesty, and compassionate leadership. It’s why we all really love working for the Hardest Working Software in Television™ (and also why we were named one of Ad Age’s Best Places To Work in 2024.)

We pride ourselves on bringing unrivaled performance and simplicity to Connected TV advertising. Our self-serve technology makes running TV ads as easy as search and social and helps brands drive measurable conversions, revenue, site visits, and more. It’s what led MNTN to being named one of Fast Company's Most Innovative Companies in 2023. You can learn more about us and everything we do by visiting https://mountain.com/.

So if wanting to do more, own more, and make a bigger impact comes naturally to you, then you may just the person we're looking for to join us on our next stage of growth. 

We’re looking for a Content Manager to join our Customer Experience Team at MNTN! Your mission as a Content Manager at MNTN is to help us build a robust library of content to support our customers. You will re-vamp our existing help center and ensure the content is digestible, accurate, easy to find and has unification across the board. You will work closely with cross-teams to incorporate micro-tutorials that can help our customers move through our desired customer journey without the support of a human. Operationalizing how we update content will be the key to success and increasing customer deflection rates will be the ultimate goal.

What you’ll do:

• Partner with Product Marketing, Customer Support, Enablement, and Product teams to source and maintain up-to-date content libraries including training materials, tutorials, and knowledge-base articles
• Continuously update and remove stale content from external databases
• Create and manage content development processes, including intake, review/approval cycles, and workload prioritization
• Develop a framework for organizing and storing content in a searchable, easy-to-consume system for internal and external stakeholders
• Serve as the final inspector for all the team’s customer-facing content before publication
• Manage multiple content projects simultaneously, ensuring timely delivery and high-quality output
• Support customers in their platform experience via curated content to their point in the customer journey
• Create, develop, and manage a customer forum whereby customers can share ideas and search for similar use cases
• Define methodologies to track and measure content utilization and effectiveness 
• Analyze content use data to generate actionable insights for continuous improvement 
• Drive content cohesiveness by ensuring consistent branding and editorial standards across all assets
• Stay updated on industry trends and best practices to enhance our content strategy

What you have:

• 5-7 years of program management, consulting, or strategy and operations experience 
• Exceptional written communication skills, attention to detail, and organizational skills
• Experience in customer-facing roles (e.g., training content development, sales, partnerships, consulting, professional services)
• Strong program management skills with a history of transforming team operations through effective project execution
• Exceptional problem-solving, critical thinking, and analytical skills
• Ability to manage multiple stakeholders with varying priorities
• Autonomous and self-driven with a passion for building and refining processes
• Strong communication skills with the ability to articulate complex concepts clearly and motivate change

Nice to have:

• Experience in content strategy and editorial management for training content and digital software products 
• Ability to analyze data and generate insights to enhance content performance
• Experience in editing and enhancing digital content rather than creating it from scratch

MNTN Perks:

• 100% remote  
• Flexible vacation policy
• Annual vacation allowance for travel related expenses
• Three-day weekend every month of the year
• Competitive compensation
• 100% healthcare coverage
• 401k plan
• Flexible Spending Account (FSA) for dependent, medical, and dental care
• Access to coaching, therapy, and professional development

About MNTN:

Our recruiters will always reach out using an email address ending with @mountain.com [email protected]. If you’re contacted by someone without that address and they mention a Reference Code (which we never use), then that ain’t us folks. Tell those trolls to take a hike–you’re waiting to climb a MNTN.

MNTN provides advertising software for brands to reach their audience across Connected TV, web, and mobile. MNTN Performance TV has redefined what it means to advertise on television, transforming Connected TV into a direct-response, performance marketing channel. Our web retargeting has been leveraged by thousands of top brands for over a decade, driving billions of dollars in revenue.

Our solutions give advertisers total transparency and complete control over their campaigns all with the fastest go-live in the industry. As a result, thousands of top brands have partnered with MNTN, including Build with Ferguson Master, OneWheel, Tarte, Decked, and National University.

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