Job Description

Responsibilities:

Position Responsibilities:  

• Manage the lifecycle of change requests and drive continuous improvements to enhance the quality and efficiency of the change management process across the Company as a Global Services Change Analyst

• Review, process, track, document, and coordinate change management requests submitted for production changes to minimize the impact or downtime to production environments

• Schedule and host change management meetings; weekly technical review, Change Advisory Board (CAB), and monthly global maintenance windows (weekends required) 

• Develop and maintain change management policies, procedures, processes, and documentation related to change management tools

• Create metrics and reporting as a data analyst to measure change request success and compliance

• Create development opportunities for employees to ensure that change management policies and processes are being adhered to

• Evaluate and recommend methods and tools for streamlining and improving the change management process

• Other duties as assigned  

Qualifications:

Required Education and Experience:  

• Bachelor’s Degree in Computer Science or related IT field and 3 plus years of related experience in Global/Enterprise Support, Business Processes and/or Change Management or High School Diploma/General Education Degree (GED) and 6 plus years of specific experience

• ITILv4 certified or demonstrate knowledge of ITIL best practices  

Preferred Education and Experience:  

• Bachelor’s Degree 

• ITIL Intermediate and/or PMP certified  

Benefits: At the Reyes Family of Businesses, our Total Rewards Strategy prioritizes the holistic well-being of our employees. This position offers a comprehensive benefits package that includes Medical, Dental, Vision coverage, Paid Time Off, Retirement Benefits, and complimentary Health Screenings. Equal Opportunity Employee & Physical Demands: Reyes Holdings and its businesses are equal opportunity employers. Company policy prohibits discrimination and harassment against any applicant or employee based on race, color, religion, sex, pregnancy or pregnancy-related medical conditions, marital status, sexual orientation, gender identity or expression, age, national origin, citizenship, disability, genetic information, military or veteran status, or any other basis protected by applicable law. In addition, the Company is committed to providing reasonable accommodation to applicants and employees in accordance with applicable law. Requests for accommodation should be directed to your point of contact in the Talent Acquisition or Human Resources departments. Background Check and Drug Screening: Offers of employment are contingent upon successful completion of a background check and drug screening. Pay Transparency: Our compensation philosophy embraces diverse factors for fair pay decisions, valuing skills, experience, and the needs of our business. Moreover, this role may have the opportunity to participate in a discretionary incentive program, subject to program rules.

Job Tags

Full time, Weekend work,

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