Job Description

Initial Posting Date:

01/14/2025

Application Deadline:

01/22/2025

Agency:

Department of Human Services

Salary Range:

$3,429 - $4,622

Position Type:

Employee

Position Title:

Business Support (Office Specialist 2)

Job Description:

The

Oregon Department of Human Services

is proud to be an Equal Opportunity Employer. We are guided by our

Equity North Star

and our vision for a positive

RiSE organizational culture

that advances equity and diversity. We encourage applications from members of historically underrepresented racial/ethnic groups, women, individuals with disabilities, veterans, LGBTQIA2S+ community members, and others to help us achieve our vision of a diverse and inclusive community.

Opportunity awaits! Be the pillar of child welfare: provide essential clerical support and exceptional customer service, ensuring children and families receive the service they deserve.

Summary of Duties

As an employee working within the

Child Welfare Program

, you will have an opportunity to make a meaningful difference in the lives of Oregon’s most vulnerable children and families. Your dedication will help us achieve the Child Welfare

Vision for Transformation

that will support children and young adults to be safer, healthier, experience less trauma and achieve a greater well-being.

As an Office Specialist 2, you will:

• Provide administrative support to caseworkers and unit supervisors across various disciplines within the Child Welfare Program.

• Maintain order in the lobby area while following office policies and guidelines.

• Answer phone calls, address inquiries, coordinate schedules, and guide individuals to appropriate services, resources, and community partners.

• Coordinate timely payment processing, complete and review forms, and process letters in alignment with ODHS policies, state and federal laws.

• Manage the office’s vehicle fleet, by scheduling maintenance and employee usage.

• Handle a large volume of paperwork, complete electronic data entry, file documents into case files and manage archive case files.

• Provide culturally appropriate services, respecting the worth of diverse individuals and communities.

• Actively seek to achieve the ODHS goals of integrity, stewardship, responsibility, respect and professionalism, service equity and innovation.

Minimum Qualifications

• Two years of general clerical experience that includes keyboarding, word processing, or other experience generating documents; OR

• An associate degree in any field; OR

• An equivalent combination of education and experience.

Essential Attributes

We are looking for candidates with:

• Experience adapting with ease to evolving circumstances, deadlines and priorities.

• Experience using computer systems or databases, including Microsoft Office programs, to file, organize, and retrieve data.

• Experience building relationships with community partners, agency staff, clients, and impacted communities.

• Experience using emotional intelligence to collaborate with diverse partners.

• Experience collaborating with colleagues through idea sharing and listening to different perspectives to achieve common goals.

Attention all candidates! Clearly describe how you meet the minimum qualifications and essential attributes in your application materials. Your application materials will determine if you are selected to move forward in the selection process. During the

pay equity assessment

, the information provided on your application will determine your starting salary - please include detailed work and education history.

Note: “The use of outside resources such as Artificial Intelligence software during applicant skill assessments, examinations, and/or interviews is prohibited unless otherwise stated by the hiring agency. Unauthorized use of outside resources during the hiring process will result in disqualification.”

Working Conditions

• Your work will be conducted in the Office with potential Hybrid work format.

• Your typical work schedule will be Monday – Friday, 8:00 a.m. – 5:00 p.m. Pacific Standard Time (PST).

• You may interact with a wide range of people including some who have experienced trauma and may exhibit challenges in controlling their emotions that may require quick decision-making to ensure the safety or themselves and others.

• Fast-paced position that includes a high volume of individual and family contact.

• You will work a professional work week where the hours of work fluctuate on a daily and weekly basis to meet service needs. Occasional compensated overtime will be required, including evening and weekend work.

• Priorities and procedures may change daily and requires the ability to be flexible in application of procedures.

Background Checks and Requirements

• If selected as a finalist, we will conduct a criminal history and background check. Adverse criminal history or background check may lead to disqualification.

  Additional background check information.

• The Oregon Department of Human Services does not offer visa sponsorship. Within three days of hire, you will be required to complete the US Department of Homeland Security’s I-9 form confirming authorization to work in the United States. ODHS will use E-Verify to confirm that you are authorized to work in the United States.

• Finalists must be cleared by the FBI Criminal Justice Information Services (CJIS) through a fingerprint-based criminal records check.

• A valid driver’s license and acceptable driving record are required for this position.

Benefits

• ODHS Employee Resource Group

  communities that promote shared learning.

• Cost of Living Adjustments.

• Annual salary increases (until you reach the top of the listed salary range).

• Amazing

  benefits package

  .

• Possible eligibility for the

  Public Service Loan Forgiveness Program

  .

Employment Preference

Veterans’ preference:

• Veterans’ preference information

  .

• How to submit your Veteran documents for preference

  . Please do not attach your Veterans’ preference documentation in the Resume/CV field of your application.

General Information

• This is a permanent, full-time position and is represented by the Service Employees International Union (SEIU).

• This recruitment may be used to fill future vacancies in the same classification.

Contact Information

We invite you to contact the recruiter for accommodation requests under the Americans with Disabilities Act (ADA), application questions or job-specific questions.

• The recruiter for this position is Amanda Alvarado. If you contact the recruiter, please include the job requisition number: REQ-172295.
• Email: [email protected]
• Phone (call or text): 541-709-8695.

Job Tags

Permanent employment, Full time, Second job, Flexible hours, Afternoon shift, Monday to Friday,

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