Job Description

Accelerate your career with a fast-growing global engineering group. At SEGULA Technologies, you'll work on exciting projects and help shape the future in a company where innovation goes hand in hand with engineering.

3D printing, augmented reality, autonomous vehicles, the factory of the future... these are the daily rhythms of our 10,000 ingenious employees, so why not yours?

Whether next door or on the other side of the world, at SEGULA Technologies you'll find the opportunity that will give new meaning to your career!

Job Description

• Responsible for the delivery, follow-up, and maintenance of products/technical solutions for North American customers of the company.
• Responsible for on-site installation and product adjust during the product delivery phase.
• Conduct project evaluation and analysis based on customer needs, and provide corresponding solutions.
• Cooperate with salesperson to provide pre-sales product technical presentation, product demonstrations, and answer technical questions.
• Provide professional services to local customers, handle any abnormal situations during product using, identify and solve problems.
• Collect and summarize customer needs, after-sales technical feedback data, and provide timely feedback to relevant responsible persons to assist in improving the product system;
• Based on customer needs, compile technical documents and provide feedback to the company's product and R&D teams for requirement changes.

Qualifications

• Familiar with using basic tools such as CANOE.
• Minimum 5 years experience in the automotive industry, with more than 3 years in solution technical support.
• Familiar with CAN bus and UDS protocol.
• Bachelor's degree or above, with priority given to majors in computer hardware/software/communication, etc.
• Have experience in the automotive industry, with more than 3 years of overall solution technical support work experience.
• Must: Excellent listening, speaking, reading, and writing skills in English. Mandarin preferred
• Familiar with software, hardware, network related knowledge, and able to independently troubleshoot and solve technical problems.
• Strong work initiative and communication skills.

Additional Information

All your information will be kept confidential according to EEO guidelines.

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